Back to top

Support for remote working: IT support

Ask for help:

Mail if you are struggling with IT when working from home. Please include the following information

– a short description of the problem

– the operating system you are using (Linux, Mac, Windows)

– your username

– any error messages you see

As usual, over the Easter break (Thursday 9 April – Monday 13 April) we will only be checking that services are running smoothly and dealing with emergencies.

Working from home

– Find a comfortable and quiet place to work. Sit with your back straight/don’t slouch – sofas are inviting but not the best for typing on a keyboard. If you don’t have a proper desk, try using a (e.g. dining) table; – if it becomes uncomfortable after a while, this is also a good indicator that you need to take a screen break! You should aim for at least 5 minutes away from your screen every hour.

– Set up the Statistics VPN (see Using the Statistics VPN means that you can log on to Statistics servers and desktops without going via and gives you access to the internal web pages.

– Set small, achievable goals. Don’t try to re-create your complete Department working environment all at once. Using your new set up, work out how best to achieve one task. Then move on to the next.

Backing up:

You are responsible for backing up laptops and home computers.  The central HFS backup service is available to back-up most devices (it’s free).  Full information can be found at

Software is available for Windows, Mac and Linux, unfortunately however there is still no client available for the latest MacOS (10.15 Catalina)

Remember there is approved cloud storage that features built-in backups included with a selection of services from central IT:

Teams and OneDrive: