Contacting IT Help

Please email ithelp@stats.ox.ac.uk for all requests for help and advice on computing matters.

How to help us

Please make sure you include the following information when you submit a request for help:

Your username:

this is the name you use when you log in.

Your location:

include both your room number and building.

The name of the computer:

this should be found on a label on the front or side of the computer.

The operating system:

ie Windows, Mac OS or Linux, and include the version if possible.

A brief description of the problem:

include any error messages you see.

How Request Tracker works

Request Tracker is system for managing help requests. All messages sent to ithelp@stats.ox.ac.uk receive an automatically generated reply acknowledging the message. The reply will include a "Ticket number" in the Subject field. This is a unique number which will be used for all subsequent messages related to the initial request for help; it allows us better to keep track of outstanding queries and ensures that each request is owned by one of us.