Finding the hardware address in Windows

- Start the command prompt with Start -> All Programs -> Accessories -> Command Prompt
- In the Command Prompt window enter
    getmac.exe -v
You should see something like this:

Running getmac.exe

Three connections are listed here. Look at the information under 'Local Area Conn Broad Conn' line. You need to send to ithelp the address in the 'Physical Address' field. In this case it is 00-15-C5-A7-0A-BB. Be careful not to send the wireless network adaptor physical address.